Technical Support Analyst

City: Sofia

Who we are

flatexDEGIRO is the leading and fastest growing online broker in Europe, based in Germany, Austria, the Netherlands, Bulgaria & UK. Over 2 million customers put their trust in us every day. We offer a wide range of independent products for the lowest fees, based on modern, in-house state-of-the-art technology.

When flatex merged with DEGIRO in July 2020, flatexDEGIRO became the largest online retail broker in Europe. In a time of bank consolidation, low interest rates and digitalization, we aim for continues growth. That is why we want 7-8 million investors to experience the ease of our platform by making them a client. A clear goal that we are sure we can accomplish with your help!

Want to know what it’s like to work for flatexDEGIRO?

Check out our Instagram @lifeatflatexdegiro and meet the great people that makes us who we are! Do you already see yourself as part of this team? Apply!

This is what you'll do

Provide troubleshooting and production changes to resolve issues;
Proactively monitor and troubleshoot our applications, give a quick response to production issues and escalate to the relevant Squads;
Work with various teams across the company and continuously improve knowledge and understanding.
Second Line of Defense for incidents related to the Production platform and internal tools raised by both clients and internal users
Maintain close relations with development teams
Work with ITSM CoE to ensure an Up-2-Date KEDB (Known Error DataBase) and contribute to maintain adequate level of documentation
Ensure an adequate level of communication with stakeholders about ongoing issues
Ensure process adherence, and active involvement in improvements related to Incident and Problem Management

You bring us these skills

Background in computer science, IT, engineering, or technology;
0-2 years of professional experience;
Working knowledge of Microsoft Office Suite
Experience with modern software development;
Knowledge and experience with Linux operating system design is considered a plus;

Personal skills:

A sense of ownership and good communication skills;
Proactiveness to learn new skills and willingness to learn about the financial industry;
Willingness to work on rotating shifts and on-call;
Attention to detail.

Interested? This is what we offer you:

Promise of a good work-life balance
30 days paid leave
Personal and professional development with access to relevant courses
Opportunities for career development
Additional health insurance Luxe package (covering children under 18, dental and vision care)
Best Doctors’ health insurance providing access to the best medical treatment worldwide
A challenging full-time job in an international and fast-growing company;
A competitive salary
Food vouchers
The opportunity to participate in a new, enthusiastic team of likeminded professionals.

To make your life easier
You get the freedom to work flexible. Meaning you don't have to work in our office every day, but we like it if you do of course! It's fun to come in and mingle with your colleagues. There is also fruit, good coffee, drinks & snacks every day. Our beautiful and modern office is located in the iconic Millennium Center Building at the heart of Sofia that is conveniently next to Nation Palace of Culture (NDK) station.
To make working from home comfortable we offer a 50 BGN internet allowance, provide a company laptop and many options to make your work@home comfortable, such as a chair, screen and headphones. And last but not least: the Multisport membership we provide is an easy way to get into shape!
Want to invite your friends to work for us as well? A generous referral bonus will be yours if they get hired, so spread the word once you start.

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, sexual orientation, gender identity/expression, or any other legally protected status. flatexDEGIRO is an Equal Opportunity Employer.

flatexDEGIRO Sofia Branch
Petar Borislavov Patev
Corporate Recruiter

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