Trading Assistant (Dutch Speaking)

Who we are

flatexDEGIRO operates one of the leading and fastest growing online brokerage platforms in Europe. Based on modern, in-house state-of-the-art technology, we offer our customers of the flatex and DEGIRO brands a wide range of independent products with execution on top exchanges. Our technological edge, high efficiency and strong economies of scale enable us to continuously improve our service offering for clients and set leading standards in terms of product, price and platform quality.

With around 3 million customer accounts and around 57 million securities transactions processed in 2023, flatexDEGIRO is one of the largest retail online brokers in Europe. In times of bank consolidation, low real interest rates and digitalization, flatexDEGIRO is ideally positioned for further growth. Further information can be found at https://www.flatexdegiro.com/en.
 

Want to know what it’s like to work for flatexDEGIRO?

Check out our Instagram @lifeatflatexdegiro and meet the great people that makes us who we are! Do you already see yourself as part of this team? Apply!

With Over 2 million people across Europe using DEGIRO as their online broker of choice, our team of Trading Assistants have the essential role in making sure they get the best support whenever they need us. This is where you come in!

Are you ready to grow your career in FinTech?

You will be joining our team of customer-centric champions, in a vibrant, fast-paced and ever-growing environment. This role is perfect for you if you already have some experience in Customer Support and/or Financial Services, and you are looking for a career with continuous growth and learning opportunities in the Financial Services industry.

To best assist our customers, we offer you the following opportunities:

• Tailor-made training and onboarding based on your previous experience and knowledge. You will learn everything about financial products, transfers, tax, corporate actions, trading venues, market abuse, among others;
• Paid ESMA “Retail Informeren” (Dutch) certification and the opportunity to go for the CFA Level 1 certification.

Key Responsibilities as a Medior Trading Assistant:

• Hands-on support for colleagues during the first steps in their role, which may include training and monitoring of day-to-day tasks;
• Take ownership of customer requests to find short or/and long-term solutions to improve processes and overall customer satisfaction;
• Support our customers with some of the complex information requests about our platform, Corporate Actions, transfers of securities, resolution of trading disputes and more;
• Take the lead when assigned to different specialized sub-teams responsible for providing long-term solutions for reoccurring challenges;
• Effectively communicate and escalate to different departments to resolve trading-related requests.

Is this you?

• Have a Bachelor's degree or relevant professional experience;
• Are a native-level Dutch speaker; (this is a must)
• Are fluent in English;
• Have more than 2 years of professional experience;
• Have a good understanding of financial products and affinity with the financial markets;
• Are an energetic team player with excellent communication skills;
• Are available to work evenings occasionally.

What growth looks like at flatexDEGIRO’s Service Desk

1. Junior Trading Assistant
2. Medior Trading Assistant (YOU START HERE)
3. Senior Trading Assistant
4. Team Lead

Starting at the Service Desk is a great way to understand which part of the Fintech world best suits you. Your career growth at flatexDEGIRO can look like this:

• Learn the ins and outs of the product and the company, plus the skills to interact with customers and other professionals of the industry;
• Move on to a Senior Trading assistant position within your current department;
• Chose a career path inside the company. With the knowledge you’ve build so far, we will give you the opportunity to choose how growth in flatexDEGIRO will look for you. You could become a team lead in Service Desk or transfer to a new role within flatexDEGIRO. Previous colleagues have joined Marketing, Operations, Brokerage and Risk.

Interested? This is what we offer you

• Promise of a good work-life balance
• 30 days paid leave
• An enthusiastic and fun team to work with
• Personal and professional development with access to relevant courses
• Transport allowance or related benefits like a leased electric bike
• Pension plan
• A challenging job in an international and fast-growing company
• A competitive salary
• A lot of freedom executing your role and a chance to shape your own career
• The opportunity to participate in a new, enthusiastic team of likeminded professionals

To make your life easier

You get the freedom to work flexible. Meaning you don’t have to work in our office every day, but we like it if you do of course! It’s fun to come in and mingle with your colleagues. There is also fruit, good coffee, drinks & snacks, and great sandwiches for lunch every day. Our beautiful and modern office in located in the iconic Rembrandt tower that is conveniently next to Amstel Station. To make work@home comfortable we offer a €35 internet allowance, provide a company laptop and many options to make it comfortable, such as a chair, screen and headphones. And last but not least: the gym membership options we provide is an easy way to get into shape!

Want to invite your friends to work for us as well? A generous referral bonus will be yours if they get hired, so spread the word once you start!

All qualified applicants will receive consideration for employment without regard to ethnicity, color, religion, age, sex, national origin, disability, sexual orientation, gender identity/expression, or any other legally protected status. flatexDEGIRO is an Equal Opportunity Employer.

flatexDEGIRO Dutch Branch
Ian Daugherty
Corporate Recruiter