Technical Writer

City:  Amsterdam

 

Who we are

 

flatexDEGIRO AG (WKN: FTG111, ISIN: DE000FTG1111, Ticker: FTK.GR) operates the leading and fastest growing online brokerage platform in Europe. Based on modern, in-house state-of-the-art technology, customers of the flatex and DEGIRO brands are offered a wide range of independent products with execution on top TIER 1 exchanges. The technological edge as well as the high efficiency and strong economies of scale enable flatexDEGIRO to continuously improve its service offering to customers. With more than 2.5 million customer accounts and over 67 million securities transactions processed in 2022, flatexDEGIRO is the largest retail online broker in Europe. In times of bank consolidation and digitalization, flatexDEGIRO is ideally positioned for further growth.
For more information, visit https://www.flatexdegiro.com/en

 

Want to know what it’s like to work for flatexDEGIRO?

 

Check out our Instagram @lifeatflatexdegiro and meet the great people that makes us who we are! Do you already see yourself as part of this team? Apply!

 

 

What you will do

As a technical writer in the knowledge management team, your focus will be delivering e-learning courses. You will do this through research and applying learning techniques by using animation software as well as video and audio tools. Part of your focus will also be on technical documentation for the applications in the company.

If you want to join a fun and social team with backgrounds all over the world read more below and apply!

 

  • Interact with Management and subject-matter experts to understand the requirement for knowledge in the company and keep up to speed with the latest developments in the company.
  • Research topics and interview subject-matter experts to understand why and how a given piece of knowledge is important.
  • Collaborate with several stakeholders and combine gathered information to produce content that can easily be understood.
  • Create audience-focused content using animation tools, video editing tools, documentation tools, and learning management systems. As well as analyzing the effectiveness of the content.
  • Initiate and host webinars within the company. The task includes identifying topics and stakeholders that are important to the company, setting up webinars, sending out company-wide emails, hosting webinars, and analyzing the effectiveness after the webinar has taken place.
  • Collaborate with developers, product owners, and product managers to create business and technical documentation. This includes conducting research, interviewing subject-matter experts, creating documentation as per flatexDEGIRO's standards and distributing your documentation to the relevant stakeholders.
  • Facilitate the handover of troubleshooting information from subject-matter experts to the support teams. This task includes gaining the required approvals, documenting technical topics, and interacting with developers & Management.

 

Requirements

  • Excellent written and oral English communication skills. Speaking German is an advantage.
  • 3+ years of working experience with at least 1-2 years in a role that involves project management, stakeholder management.
  • 1-2 years of experience as a technical writer, bid-writer, content writer or something similar.
  • Knowledge of Atlassian Confluence & Jira.

 

Personality profile

  • Confidence and excellent Interpersonal skills
  • Multi-tasking
  • Proactive and deep sense of ownership
  • Creative
  • Patience and working under pressure

 

 

Advantage

 

  • Experience using SAP LMS (Learning Management System)
  • Experience using Sparkol Videoscribe and TechSmith Camtasia
  • Desire to understand and harness full capability of software tools

 

 

Interested? This is what we offer you

  • Promise of a good work-life balance
  • 30 days paid leave
  • An enthusiastic and fun team to work with
  • Personal and professional development with access to relevant courses
  • Transport allowance or related benefits like a leased electric bike
  • Pension plan
  • A challenging job in an international and fast-growing company
  • A competitive salary
  • A lot of freedom executing your role and a chance to shape your own career
  • The opportunity to participate in a new, enthusiastic team of likeminded professionals

 

 

To make your life easier

 

You get the freedom to work flexible. Meaning you don’t have to work in our office every day, but we like it if you do of course! It’s fun to come in and mingle with your colleagues. There is also fruit, good coffee, drinks & snacks, and great sandwiches for lunch every day. Our beautiful and modern office in located in the iconic Rembrandt tower that is conveniently next to Amstel Station. To make work@home comfortable we offer a €35 internet allowance, provide a company laptop and many options to make it comfortable, such as a chair, screen and headphones. And last but not least: the gym membership options we provide is an easy way to get into shape!

 

Want to invite your friends to work for us as well? A generous referral bonus will be yours if they get hired, so spread the word once you start!

 

All qualified applicants will receive consideration for employment without regard to ethnicity, color, religion, age, sex, national origin, disability, sexual orientation, gender identity/expression, or any other legally protected status. flatexDEGIRO is an Equal Opportunity Employer.

 

flatexDEGIRO Dutch Branch
Ian Daugherty
Corporate Recruiter

 

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